Recurring subscriptions
You may cancel a recurring subscription from future billing through the subscription controls shown in your buyer account when available, or by contacting CCBill Consumer Support. Cancellation stops future recurring charges according to the processor’s effective date; access may continue until the paid period ends.
Account closure
To request account closure, use the Complaints & Appeals portal or contact WBN support. Unresolved transactions, complaints, appeals, chargebacks, consent records or legal retention duties may need to be completed before all account information can be deleted.
Refund requests
Refund requests are handled case by case by CCBill Consumer Support or the applicable payment processor. WBN does not impose a blanket “non-refundable” rule or require refund requests within a made-up time limit.